Terms of Service

Last Updated: October 24, 2025

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the https://ceylonshentours.com website (the "Service") operated by Ceylon Shen Tours ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

1. Bookings and Payments

All bookings made through our Service are subject to availability and confirmation. Payment terms will be specified during the booking process. We accept various payment methods as indicated on the Website. Prices are subject to change without notice.

2. Cancellations and Refunds

Cancellation policies vary depending on the package or service booked. Please refer to the specific cancellation terms provided at the time of booking. Generally, cancellations made closer to the travel date may incur higher penalties. Refunds, if applicable, will be processed according to our policy.

3. Travel Documents and Insurance

It is your responsibility to ensure you have valid passports, visas, and any other required travel documents. We strongly recommend that all travelers purchase comprehensive travel insurance covering trip cancellation, medical emergencies, luggage loss, etc.

4. Use of the Website

You agree not to use the Service for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Service in any way that could damage the Service, the Website, or general business of Ceylon Shen Tours.

5. Limitation of Liability

Ceylon Shen Tours acts as an agent for transportation companies, hotels, and other contractors and shall not be liable for any injury, damage, loss, accident, delay or irregularity which may be occasioned by reason of any defect in any vehicle or through the acts or defaults of any company or person engaged in conveying the passenger or in carrying out the arrangements of the tour.

6. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.

8. Contact Us

If you have any questions about these Terms, please contact us at info@ceylonshentours.com.